What to Expect at Your Next Appointment

Under the most recent announcements from Governor Kemp, Salon 124 and Genesis Salons will reopen on Friday, April 24th, with strict sanitization and social distancing guidelines. We understand many have anxiety and fears regarding coming to the salon. Our plan to reopen takes into account all of those fears combined with economic concerns. If you are comfortable with the guidelines we have set, we welcome you and look forward to serving you. Our safety protocols incorporate standards set by the Georgia State Board of Cosmetology and the CDC to mitigate the spread of infectious diseases, many of which we implemented in March prior to closing.

Please understand we are rebooking thousands of appointments and are calling/texting all of our 124 FAM. We are not accepting walk-ins. All appointments will be scheduled and confirmed ahead of time. Do not call your salon. We’ll call you. Instead, we ask that you utilize our mobile concierge by texting your salon with your name, services needed, preferred service provider and any scheduling limitations. We will respond as soon as we can. You can reach your salon’s mobile concierge by texting the same number you would call us at.

WHEN YOU ARRIVE

Please bring your own mask. It is mandated by the Georgia State Board of Cosmetology all “clients should wear face masks to the extent possible while receiving services.” Please stay in your car with the air conditioning on, so we can measure the most accurate temperature reading. We are diligently working to sanitize all touchpoints between every guest. Text us your name when you arrive for your appointment using the same phone number you would to call us. Once your stylist is ready and their station is sanitized, we’ll text you back and greet you at the door to take your temperature and have you sign a service waiver confirming you can answer “no” to the following questions:

• Have you had a cough?
• Have you had a fever?
• Have you been around anyone exhibiting these symptoms within the past 14 days?
• Are you living with anyone who is sick or quarantined?

124 SAFETY PROTOCOL

1. Please stay home if you are or have been ill. You may notify us via text if you are unable to keep your scheduled appointment. We encourage all of our team to stay home if they have felt ill.
2. All employees will have their temperature measured upon arrival to salon. Any employee registering a temperature above 99° will be sent home immediately.
3. All employees will wear masks.
4. Upon arrival for your appointment, guests will have their temperature taken. Any guest with a temperature above 99° will not be permitted to receive services. Guests will also sign a waiver stating they have answered “no” to the following questions:
   1. Have you had a cough?
   2. Have you had a fever?
   3. Have you been around anyone exhibiting these symptoms within the past 14 days?
   4. Are you living with anyone who is sick or quarantined?
5. All guests must have on a mask/facial covering upon entering the salon. Please bring your own.
6. We ask that you limit the belongings you bring into the salon. i.e. purses, large bags.
7. All salons are equipped with large banner partitions to prevent the spread of airborne particles. Partitions are sanitized using UV lighting between each guest.
8. All stations, tools and shampoo bowls are sanitized with CDC-approved disinfectants between each guest.
9. When shampooing or rinsing color, a clean towel will be placed over guests’ face.
10. Our team washes their hands frequently, per the CDC guidelines of 20 seconds with soap, as well as between every guest and after removing gloves.
11. Each guest will be given a fresh smock or cape to wear during services.
12. All linens and towels are laundered after a single use.
13. All hard surfaces like door handles, telephones and reception counters are disinfected hourly, at a minimum, based on traffic.
14. We will no longer be serving beverages or offering magazines.
15. There is no waiting permitted in the lobby areas. Guests are to text their salon upon arrival. We will text you back when your stylist is ready for your appointment.
16. All transactions will be processed as credit. Please do not bring cash.
17. You may still add gratuity to your credit card. Our salon associates will be sure your stylist receives your gratuity.
18. We have markings on the floor of checkout areas designating safe spacing.
19. We will refrain from handing out any appointment cards, referral cards or other marketing materials. Please be sure to add any future appointments to your calendar.
20. We will refrain from any contact greetings. We look forward to giving handshakes and hugs soon.
21. Only those receiving services are allowed on the cutting floor. Parents to minors should wait in their cars.
22. Our staff has been retrained on essential infection control and hand hygiene practice.
23. If you would like to make a retail purchase, please ask for assistance to limit contact with retail shelves.